SENSE INTERNATIONAL INDIA
MANAGER - DONOR RETENTION
Reports to: Head- Individual Engagement
Location: Mumbai, though the job does involve a certain amount of travel across the country.
Salary: Commensurate with qualifications and experience and will be at par with the best in sector. Other benefits as per existing policies will be applicable after completion of probationary period.
Nature: This post is contractual in nature, i.e. renewable contract of two years (inclusive of 6 months probationary period).
Hours: 44 Hours per week (including lunch break)
GENERAL DESCRIPTION OF POST:
There is broad scope for this post within Sense International India, more commonly known as Sense India. In line with Sense India's strategic plans and policy guidelines the post-holder will work under the leadership of the Head – Individual Engagement in planning, implementing and monitoring agreed objectives/ issues within our ‘Public Engagement’ division. Our other main division is ‘Programme’; all supported by our Finance and Administration teams.
It is anticipated that the nature of the post will change as the work develops. The post-holder will have an opportunity to increase their skills and develop the job. This is very much a developmental job and the areas of responsibility will increase over a period of time.
Sense India has a small, quickly growing, Public Engagement (communications and fundraising) team. The post holder will be an important member of this team, but will work especially closely with our staff (and consultants) who specialise in ‘communications’ in both off-line and electronic formats.
The emphasis in all areas of our work is through a team approach; and that includes working with our staff in the Programme division.
The purpose of the post is to:
• Be on top of the ‘pulse’ of our donors. This implies knowing what they are expecting of Sense India; and knowing what we can expect of them.
• Develop effective donor relationship and ensure donors are engaged with our work and retained in the long-term. For this post there will be a special focus on individual donors whatever the size of their donation); and not on ‘institutional’ donors. These will be donors (currently around 14,000 but increasing by the month) with whom we wish to build a personal relationship with, rather than on institutional relationships, with grant-makers, which tend to be formal.
• Manage the Donor Management System used by Sense India efficiently and ensure appropriate donor data is available to the management.
Key Duties and Responsibilities:
a) Develop a Donor Relations strategy, closely linked to Sense India’s Communications strategy, and an annual priorities/ work plan which arises from the strategy.
b) Develop and implement (innovative) ideas for donor retention, upgradation and reactivation. This may well include holding surveys of donor expectations; and holding meetings of donors in different cities in India. (Sense India has a small group of individual donors outside India, we are not yet sure how this will develop, but we hope it will.). Another form of engagement will be to encourage and facilitate visits of strategic donors to partner projects, in conjunction with Sense India’s Programme team.
c) Liaise with donors and ensure all donor requirements are met in a timely manner (issue of receipts, sending out ‘thank-you’ letters & newsletters etc)
d) Understand the reasons why donor chose to be associated with us in the first place, to stay with us or sometime even chose to leave and work closely with the Head of Individual engagement to roll out process accordingly.
e) Manage the Retention team in achieving monthly and yearly targets.
f) Implement and confirm that the process of segmentation, targeting and donor profiling is in place to ensure better conversion.
g) Identify training requirements of the team and deliver the same in order to ensure continual capacity building of the team.
• Maintain all general paper and donor database systems as required
• Acknowledge and deal with routine correspondence from individual donors, supporters and other audiences as required
• Be responsible for all administrative tasks relating to the job.
• Be aware of and sensitive to the impact of gender, race, disability and prejudice on attitudes, professional relationships and professional judgment, and be willing to intervene and challenge where necessary
• Maintain confidentiality at all times and ensure respect for, observance of and adherence to Sense India’s confidentiality policy
• Contribute to the development of the role as the organisation develops
• Undertake any task within your skills and abilities as may be requested from time to time
• Attend meetings and be involved in other activities at irregular hours as required
• Any other work as agreed with the line manager.
• A positive approach to life which translates into positive human relations
• Graduation and above in any discipline/ MBA marketing
• At least two years of experience in donor/ customer relations management
• Well conversant with Excel database handling
• The ability to think creatively, laterally and a desire to challenge traditional methodology
• Excellent communication skills with fluency in written and spoken English
• Excellent interpersonal skills and ability to work as a member of a team
• Work closely with the relevant staff across Sense India and to ensure effective co-operation and collaboration
• Ability to plan and prioritise own workload and work without close supervision.
Job Email id: career(at)senseintindia.org
Sense International (India) is the only national organisation established in 1997 (Regn # E-11279) to ensure that all deafblind and multi-sensory impaired (MSI) children and adults have access to education, advice and support that will enable them to exercise their right to be full and active members of society.
Deafblindness is a very complex and isolating disability which makes deafblind and MSI people the most marginalized and poorest people. There are an estimated 500,000 deafblind people in India; the majority receives no support at all despite the increasing number of deafblind services in the country. Sense International (India) being the leading organisation in developing programmes for deafblind and MSI people, enables and empowers local partners in providing direct services to the target population, as the result of our efforts, there are now 57 deafblind programmes in 23 states of India. Almost 70 % of deafblind population comes from rural areas generally from economic weaker sections of the society with the income of less than Rs. 20,000 per annum. Most of the parents of such children are not able to afford education/ specialised services.