Job Description

Scope Of Work (SOW)

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TITLE: Consultant

LOCATION: New Delhi

DEPARTMENT: Marketing

REPORTS TO: Lead- Marketing & Digital Innovation

ROLE OF: Counsellor ( Tele- counsellor & cyber educator

SUPERVISES: none

Term of the Contract : Full Time/Part time/ IQC – Full time

Nature of the Contract: Per day engagement

No of working days : 10 months, All working days (Mon- Friday)

Purpose of the Position:

We are seeking a compassionate individual in our marketing team with at least 1 year of experience providing counseling via phone and chat, specifically on topics related to menstrual, sexual, and reproductive health.

Responsibilities:

Roles and Responsibilities:

Tele-counselling:

• Receive and make calls to consumers to address queries and provide guidance on queries related to menstrual, sexual & reproductive health .

• Provide guidance and information as per the information and counselling frameworks established.

• Refer technical resources, whenever required, to ensure accuracy of information shared.

• Adhere to turn around time (TAT)s fixed for reaching to consumers with additional information or follow-up messages.

Provide Referrals:

• Provide accurate referrals and to PSI brands and services- if & when required.

• Take ratings in the end of conversation and keeping the record for the same.

Cyber Education:

• Educating/counselling women ( 1-1) on social media channels over health-related topics, responding to the comments and doing follow-ups when required.

• Provide guidance and information as per the information and counselling frameworks established.

• Refer technical resources, whenever required, to ensure accuracy of information shared.

• Adhere to turn around time (TAT)s for responding to individuals online with immediate information or follow-up messages.

QUALIFICATION AND EXPERIENCE:

• Graduate in any field.

• Understanding & experience in Sexual & Reproductive health

• Computer Proficiency

• Minimum 1 year of experience in counselling

COMPETENCIES :

• Good Interpersonal Communication,

• Good Writing skills ( specific to counselling),

• Empathetic

• Can speak both English & Hindi comfortably

• Quick learner

• Solution oriented

Approving Authority (for the work as defined in the Scope of Work):

Lead Marketing & Digital Innovation

Timelines:

Terms of Payment:

• On the completion of working days as per the timelines

• On submission of the work details on completion

Project Allocation (from where the payment is to be made)

About Company

Population Services International is a registered (Registration No. : 87?(18-06-1980) non-governmental organization(NGO) working in Haryana, India. Established in the year 1980, Population Services International works in the area of Children, Health & Nutrition, HIV/AIDS, Womens Development & Empowerment, etc. The organization works towards the promotion of sustainable development.

All Jobs posted by: Population Services International