Job Description

Aajeevika Bureau

Position: India Labour Line Tele counsellor – 4 positions

Location: Bangalore 

Last date for receiving applications: 15th November, 2024.

Aajeevika Bureau seeks to recruit four experienced and committed colleagues to join the India Labourline (ILL) team as Tele Counsellors. The India Labourline is a phone and field based programme to provide mediation and legal aid support to informal workers. It is a powerful Grievance Redressal Forum to address labour rights violations faced by workers. ILL helps thousands of workers resolve their wage disputes and ensures that they do not lose their rightful earnings to fraud and wage theft. ILL is operationalised by Aajeevika Bureau and a network of civil society organisations working on labour issues across the country. For more information on Aajeevika Bureau, please visit https://www.aajeevika.org/ .

Roles and Responsibilities:

We are seeking dedicated individuals for the role of Tele-Counsellor at India Labour Line, Bangalore. The responsibilities include:

Managing incoming calls to India Labour Line and providing immediate counselling to workers.

Attending to calls on the helpline and returning missed calls to ensure no issue is left unattended.

Documenting essential information and facts related to each worker’s case and ensuring accurate registration of labour disputes.

Facilitating the transfer of cases to relevant case managers for follow-up actions.

Conducting follow-up activities on registered cases and referring cases to appropriate departments and NGO networks as necessary.

Maintaining comprehensive documentation and records of all cases and preparing reports on case progress and outcomes.

Desired Skills and Experience:

Language Skills: Two South Indian languages (Malayalam, Tamil, Kannada, or Telugu) and Hindi, OR Speak in Bengali and Hindi

Ability to read and write basic English is mandatory.

Strong counselling and communication skills, with the ability to handle high-pressure situations calmly and effectively.

Willingness to enhance knowledge through studying internal resources on labour laws, policies, and other relevant issues, and participating in capacity-building training.

Basic computer skills are required for data entry and documentation, with usage of Excel for efficient case management and reporting.

Comfortable managing continuous calls and committed to advancing knowledge and skills in labour rights.

The remuneration for the Case Managers will be in the range of Rs. 2.75 – 3.00 lakhs p.a. – this is negotiable based on the applicants’ competence and experience.

Aajeevika Bureau is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment. We encourage persons with physical disabilities, diverse gender identities and under-represented groups to apply.

How to Apply: Interested candidates should submit their resumes and a very brief cover letter detailing their language proficiency, experience, and motivation for applying to this role to the following email id: jobs@indialabourline.org by 15th November 2024. Applications will be reviewed on a rolling basis.  

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