Job Description

This position is with EAII Advisors, Evidence Action's technical partner in India.

Position Overview

Job Title: Manager, Safe Water Operations

Employment Status: Regular Full Time

Position Location: New Delhi

About the Position

The Manager, Safe Water Operations will play a critical role in overseeing and ensuring the effective implementation of the Safe Water program across multiple states in India. Reporting directly to the Senior Manager, Safe Water Operations (SMSWO), the Manager will lead day-to-day operations, working closely with cross-functional teams and external stakeholders to ensure that the program's objectives are met with the highest quality standards. The individual will be responsible for strategic planning, operational excellence, and scaling the program in alignment with organizational goals.

This role requires a proactive leader with strong experience in process improvement, vendor management, and supply chain oversight. The Manager will focus on improving operational processes, monitoring performance metrics, and addressing potential challenges as they arise.

The Manager will oversee the deployment and maintenance of water treatment devices in multiple states, ensuring timely procurement and efficient operations across the supply chain. Regular reporting on program progress and risks to the Senior Manager is essential. Field visits to program sites will also be a critical aspect of this role, helping ensure that on-ground teams are supported and compliance with protocols is maintained.

The role demands excellent leadership, analytical, and communication skills, as the Manager will regularly collaborate with government bodies, and partners to align program activities with broader national goals. A major focus will also be on mentoring state-level teams, conducting training, and developing tools and materials to support consistent execution across all states. This role will require travel up to 50% of the time, primarily within business days, with some potential weekend engagements.

Responsibilities:

• Lead strategic planning and execution of the safe water program across multiple states, ensuring that the program aligns with overall organizational objectives.

• Drive process improvement, excellence, and implementation by evaluating current practices, identifying areas for optimization, and ensuring the smooth execution of new processes.

• Oversee the monitoring of program performance, ensuring that operational plans meet performance goals and that quality standards are consistently upheld.

• Manage and coordinate state teams to ensure that deployment, installation, and maintenance of water treatment devices are effectively carried out across states.

• Oversee procurement, supply chain management, and vendor relations, ensuring contracts are managed according to organizational policies and maintaining compliance.

• Provide leadership in scaling program operations, ensuring efficient expansion across multiple states while maintaining a focus on quality and process adherence.

• Regularly report to the Senior Manager Safe Water Operations (SMSWO) on progress, risks, and strategic recommendations.

• Work closely with internal stakeholders to create and refine documentation, reports, and presentations for both internal and external use.

• Ensure continuous monitoring and evaluation of program operations, using data-driven approaches to assess program success and areas for improvement.

• Conduct field visits to support program teams and monitor state-level implementation, ensuring compliance with established protocols.

• Collaborate with government bodies, external partners, and NGOs, ensuring alignment with national policies such as the Jal Jeevan Mission and other water-related government efforts.

• Participate in Organizational events and represent the Organization in external events.

• Development of training materials and communication strategies to support state-level teams and ensure consistency in process implementation. Impart training to state teams and teams of different contractors

• Competency in resource planning, budgeting, productivity evaluation, and productivity management.

Essential Qualifications, Experience, and Competencies:

Essentials:

• Graduate degree in Engineering, a master’s (Management/Engineering) degree or relevant advanced certification is preferred.

• 5+ years of experience working with fast-paced startups with operations as a core function

• Proven experience in process improvement, excellence, and implementation, with a focus on large-scale program management.

• Strong knowledge and experience in strategic planning, process optimization, and the ability to manage cross-functional teams.

• Demonstrated ability to lead teams and manage complex projects, including vendor and supply chain management, across multiple geographic locations.

• Strong skills in monitoring, evaluation, and process tracking to ensure the success of program execution.

• Proven ability to engage and work effectively with external partners and stakeholders.

• Excellent analytical, communication, and presentation skills, with fluency in English and the ability to create detailed reports and presentations.

• Ability to manage competing priorities in fast-paced environments, with an action-oriented and entrepreneurial problem-solving approach.

• Willingness to travel up to 50% of the time, with occasional weekend engagements as needed.

• Experience in scaling solutions in resource-limited environments while maintaining quality and operational efficiency.

Desirable:

• Experience providing advisory services to government bodies and stakeholders in development, WASH, or related sectors.

• Familiarity with government programs such as Jal Jeevan Mission or similar water-related initiatives.

Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time.

Compensation: Competitive and commensurate with the individual's credentials, experience, and previous pay scale.

About EAII Advisors

EAII Advisors, Evidence Action’s technical partner in India, supports the implementation of the school and Anganwadi-based National Deworming Day program, as well as iron and folic acid supplementation programs, across 11 states by providing technical assistance to applicable state ministries of health, education, and women and child development. Moving forward, EAII Advisors aims to expand its impact by collaborating with more state governments on these existing programs, as well as supporting new public health, water, & nutrition programming.

About Evidence Action

Evidence Action is a global nonprofit organization with an approach distinctive in international development – we exclusively scale interventions that are backed by strong evidence and can be delivered with exceptional cost-effectiveness. Since our founding in 2013, we have reached over 515 million people globally with our interventions. We deliver high impact for every dollar spent, as recognized by GiveWell, The Life You Can Save, and Charity Navigator.

We do development differently. We take a data-driven approach to identifying, scaling, and continuously improving programs which deliver immense impact, ensuring these solutions measurably improve the lives of millions. Our Deworm the World Program has helped governments in Africa and Asia deliver over 1.8 billion childhood deworming treatments, improving health, education, and incomes. Safe Water Now provides sustained safe water access to over 10 million people in Africa, preventing childhood illness and deaths.

We drive innovation. Our Accelerator builds the next generation of exceptional programs, taking an approach most similar to a venture capital model. We are ruthless in exiting programs which do not meet our criteria; those that advance deliver outsized impact for millions of people.

We are global. Across nine countries in Africa and Asia, our 700+ people are united by a tremendous passion for our mission and impact. We are strong because of our diversity of experience, geography, and background – with over 90% of our people in the countries where our impact is focused.

We have big ambitions. Over the next decade, we’re setting our sights higher: We aim to reach over 600 million people globally to fulfill our vision of a world where hundreds of millions of people in the poorest places have better opportunities and their lives are measurably improved. We believe in bold and urgent action – because poverty doesn’t wait, and neither should we.

We need great people. Our success to date is due to the collective work of our amazing staff. To achieve our ambitious goals, we are looking for people who share our passion for evidence, cost-effectiveness, and scale. We seek individuals who take an entrepreneurial approach, enjoy tackling hard problems, and have a bias to action and results. If our vision and approach excite you as much as it does us, we invite you to join us.

About the India Safe Water Team

Evidence Action’s Safe Water Now program provides safe drinking water to over 10 million people across rural Uganda, Malawi, and Kenya. Recent evidence highlights that water treatment may be among the most cost-effective interventions available to save young children's lives, reducing all-cause child mortality by about 25%. The Dispensers for Safe Water (DSW) program - based on research by a Nobel-winning economist - utilizes an innovative and human-centric design to deliver clean water at the source in rural settings, achieving usage rates which are 5x that of comparable interventions. Evidence Action recently launched a next generation technology, In-Line Chlorination (ILC) in Uganda and Malawi, targeting rural, peri-urban, and urban communities, which has the potential to be even more cost-effective. Over the past year, we’ve more than double our footprint in East Africa and are actively exploring opportunities for expansion into new countries.

In addition to its longstanding work in East Africa, Evidence Action, through its technical partner in India, EAII Advisors, is launching a major technical assistance program to help the government of India reach 17.5 million people with safe water. This complements the Indian government’s effort to bring water access to every household in the country.

All contracting arrangements will be made through EAII Advisors Private Limited. EAII is an equal opportunity employer. Employment at EAII is based solely on an individual's merit and qualifications directly related to professional competence. EAII does not discriminate against any employee or applicant because of race, caste, creed, colour, religion, gender, origin, disability, marital status, or any other basis protected by law.

All candidates applying for the position should upload a resume along with a cover letter mentioning current and expected salary.

Application Link: https://apply.workable.com/j/6EA6C48CAE

We may end this search process earlier than the specified close date in case of exceptional candidates. Due to resource constraints, we will only be able to contact shortlisted candidates.

About Company

We combine research with our expertise in program delivery to design and implement interventions that have an impact on hundreds of millions of lives.

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