Job Description

VACANCY NOTICE 

UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES

Position Title: IT Associate Date of Issue:  06 March 2025

Position Level: GS 6 Closing Date:  20 March 2025

Expected start date:    01 May 2025 Duty Station: New Delhi, India

Contract Type: Fixed Term Appointment 

Interested applicants are requested to apply through UNHCR Workday portal (JR2449499) not later than 20 March 2025.

Organizational Setting

The IT Associate works under the overall supervision of Associate Admin Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR).

S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. 

Operational context

India currently hosts some 269,000 refugees and asylum seekers. These include some 91,000 Sri Lankan refugees and 73,400 Tibetans directly assisted by the Government of India.

There are as well 46,904 individuals registered under UNHCR’s mandate primarily from Afghanistan, Myanmar, and other countries. UNHCR works with the Government of India to offer protection and find solutions for registered refugees and asylum seekers.

UNHCR’s main activities in India are focused on conducting registration and documentation, status determination, legal assistance, and the search for durable solutions for refugees.

With refugees and asylum seekers spread across 13 different locations across the country, UNHCR relies on its 9 NGO partners for support. It funds activities that complement or facilitate access to essential services and assist the most vulnerable people with humanitarian assistance.

UNHCR also works with various partners and key stakeholders to strengthen self-reliance and advocate for greater inclusion of refugees and asylum seekers as part of the UN Sustainable Development Goals (UNSDG). UNHCR’s office is in New Delhi and has a Field Office in Chennai, Tamil Nadu State.

Duties

Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.

In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.

Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.

Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.

Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.

Provide each office, where equipment is installed, with full information for their asset management records.

If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.

Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.

Add or remove users from the Network.

Assist in the maintenance of accurate records of users and usage of the Network.

Carry out minor hardware maintenance.

Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.

Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.

Decide on appropriate resolution to incidents / problems.

Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

Perform other related duties as required.

Desired candidate profile

Previous experience of working with UN / UNHCR system is an advantage

Knowledge and experience in delivering IT solutions in business process automation, using artificial intelligence (AI) and cloud / web services is an advantage

Relevant knowledge on cyber security and local market awareness is also an advantage

This is a General Service position and is open only to Indian nationals.

Applications are encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. We work with skilled professionals who are committed to put people first and make a real difference to people’s lives.

Only short-listed candidates will be contacted, and they may be required to undergo a written test and/or an interview. The selected candidate will work either from the UNHCR Office or other UNHCR partner locations in New Delhi, India. 

Years of Experience / Degree Level

For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Relevant Job Experience

Essential

Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Desirable

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

Functional Skills

TR-Training - Virtual and face to face

IT-Computer Literacy

IT-Microsoft Office Productivity Software

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

Yearly net remuneration for this position is starting at INR 15,44,623 (gross). 

About Company

All Jobs posted by: United Nations High Commissioner for Refugees (UNHCR)